Go to LE DELAS Rungis website
Rights, obligations, and conditions of our services
The seller is LE DELAS, a simplified joint-stock company (SAS) with a share capital of €244,800, headquartered at 1, avenue de Normandie, PLA 184, 94597 RUNGIS CEDEX 2, registered under 701 054 777 RCS CRETEIL, with SIRET number 701 054 777 00043 and identified under Intra-community VAT number FR 61701054777, Phone: +33 1 45 12 38 38, email: info@ledelas.fr.
These general terms and conditions of sale define the rights and obligations of each party within the framework of the sale of all products offered by LE DELAS. They apply to all orders placed by a professional buyer (hereinafter the "Customer") for the needs of their professional activity, excluding any consumer or non-professional. In accordance with Article L 441-6 of the French Commercial Code, they constitute the sole basis of the commercial relationship between the parties. These terms can be consulted on the LE DELAS website, via a QR code on LE DELAS invoices, and are systematically communicated to any professional who requests them.
Placing any order by phone, email, or online on the website shop.ledelas.fr, or making any in-store purchase, implies full awareness and unconditional acceptance of these terms by the Customer, which prevail over any general conditions of purchase or other documents issued by the Customer not previously accepted in writing by LE DELAS. No tolerance regarding the application of the provisions of these conditions can be interpreted as a waiver by LE DELAS to assert them at a later date.
The Seller reserves the right to adapt or modify its general terms and conditions of sale at any time. Only the terms in effect at the time the order is placed will be applicable. It is the Customer's responsibility to refer to the latest version of the General Terms and Conditions of Sale, permanently available on the website, before any new order.
Before placing a first online order, the Customer must request the opening of a professional account by clicking on "create an account" and then "create your account". They are invited to fill out an online form, including their SIRET number, as only professional buyers can purchase from LE DELAS. They will be invited by email to send a Kbis extract less than 3 months old, bank details (RIB), their intra-community VAT number, and useful contacts. Le Delas carries out a check of the received information. The Customer receives a password (which can be changed) to log in directly on the website with their email address. If the password is lost, the Customer can click on "Forgot password" to recover it.
By creating their customer area on the website, the Customer commits to providing accurate and complete information and to regularly updating all communicated data. The customer number assigned to the Customer is strictly confidential. The password chosen by the Customer must be kept secret. In case of fraudulent use of the login details by a third party, the Customer must inform LE DELAS without delay.
3.1 The customer can place an order by phone via the telesales department at +33 1 45 12 38 00 or via the answering machine at +33 1 46 86 92 38, by email to: commande@ledelas.fr, via the LE DELAS website, or directly at the store located at 1, avenue de Normandie, 94150 RUNGIS, during opening days and hours.
3.2 For on-site orders, the customer serves themselves freely in the store and pays for their products at the checkout after presenting their MIN buyer's card or any other document justifying their professional status.
3.3 For remote orders, the product offers proposed by LE DELAS are subject to stock availability and subject to LE DELAS being supplied by its producers and suppliers.
To place an order on the website, the customer follows the various steps displayed on the site. Once the customer has validated their basket, they are invited to check the box "I have read and accept the general terms and conditions of sale - Order with payment obligation", choose their delivery method, and then click on "validate my order". Validation of the order acts as an electronic signature and is equivalent to a handwritten signature. It constitutes an irrevocable and unconditional acceptance of the order by the Customer.
In application of Article 1127-2 of the French Civil Code, the Customer can preview their order as a summary displaying the total price and standard delivery costs. They can modify their basket or delivery address or cancel their order as long as they have not clicked on "validate my order" to finally confirm it. However, as soon as the Customer has checked the box regarding the reading and acceptance of the general terms and conditions of sale and clicked on "validate the order", they can no longer modify their online order, which becomes final on their end.
The fact of the customer placing an order by phone, email, or internet obliges them to pay for it.
After any order placed online, by email, or by phone, LE DELAS will confirm it by email to the address provided by the customer, as soon as possible and at the latest upon delivery. Upon receipt of the order confirmation, it is the customer's responsibility to check the accuracy of the order and immediately report any errors by replying to the email. A digital invoice is sent by email to the customer upon delivery of the order.
Notwithstanding the automatic confirmation of receipt of the customer's order, it only becomes final for the seller after verification of the availability of the ordered products and actual receipt by the seller of the full price of the order.
In the event of product unavailability, LE DELAS undertakes to inform the customer in writing as soon as possible. The unavailability of a product cannot give rise to any penalties, damages, or replacement costs. In case of unavailability, LE DELAS may proceed with partial deliveries, with the unavailable products not being invoiced, or offer, with the customer's agreement, substitute products.
The seller reserves the right to refuse any new order from a customer with whom there is or has been a dispute regarding the payment of a previous order or regarding repeated refund requests for unproven delivery failures or non-conformities.
When the order cannot be fulfilled by the seller for any of the reasons mentioned above, the customer will be informed by email as soon as possible and at the latest on the scheduled delivery day. LE DELAS will refund the customer no later than fourteen days after the cancellation of the order by the seller.
3.4 Unless proven otherwise, the data recorded on the LE DELAS computer system constitutes proof of all transactions carried out between the seller and the customer.
4.1 Product prices include preparation and packaging costs and are those in effect on the day the order is placed. Prices are stated in euros and exclude taxes. These prices are firm and definitive. LE DELAS reserves the right to modify its prices at any time. However, LE DELAS commits to invoicing the ordered goods at the prices indicated when the order is recorded, except for products with fluctuating market prices, such as Seafood and Butchery items, which vary daily. For these "market price" products, the applied rate is the one in effect on the day the order is dispatched.
LE DELAS issues an invoice in duplicate, one of which is given to the customer and the other kept in its archives. The invoice includes the details referred to in Article L. 441-3 of the French Commercial Code.
4.2 Delivery costs are invoiced in addition to the product price. Likewise, any tax, duty, or other charge generated for exporting products to a country other than France remains the customer's responsibility. The delivery costs applicable on the day of the order are displayed on the website or communicated to the customer by any means before validating their order.
On-site orders do not incur any delivery fees.
5.1 Products are payable in full at the checkout in-store or according to the payment terms associated with the account and agreed upon between the seller and the buyer. Payments made by the Customer will only be considered final after actual receipt of the amounts due by the seller.
5.2 In the event of total or partial late payment, particularly due to a bank rejection, late payment penalties calculated at three times the legal interest rate in force applied to the inclusive of tax (TTC) amount of the order price appearing on the invoice will be automatically and rightfully acquired by the seller, without any formality or prior formal notice, and without prejudice to any other action the seller would be entitled to take against the customer in this regard. In application of Article D. 441-5 of the French Commercial Code, the customer will also automatically owe a flat-rate indemnity for collection costs of 40 euros per unpaid invoice. These amounts may be offset against any amount owed to the customer by LE DELAS.
LE DELAS also reserves the right to demand, as a penalty clause, an indemnity equal to 15% of the unpaid overdue amount with a minimum of 8 euros, in addition to the payment by the customer of all litigation costs that could be incurred by LE DELAS, notably including court, bailiff, and lawyer fees.
Partial payments are deemed to be allocated first to late payment penalties, indemnities, interest, collection costs, and the oldest debts.
5.3 In the event of non-payment of a single invoice by its due date, LE DELAS may rightfully, by this fact alone and without the need for a prior formal notice and without prejudice to any damages, immediately suspend or cancel all pending orders, without the customer being able to claim any damages.
5.4 Automatic deductions or price reductions made by the customer on the invoiced amount (especially penalties) and any compensations, not previously authorized in writing by LE DELAS, constitute a payment default. LE DELAS can under no circumstances be bound by a "tacit" acceptance of a compensation or deduction unilaterally applied by the customer.
6.1 For all in-store sales, product delivery means upon payment by the customer at checkout. For online, email, or telephone sales, delivery occurs when the products are made available to the customer at the drive-through service or at the LE DELAS loading dock in the case of transport delivery. The store's drive-through service allows the customer to pick up their order from Monday to Friday from midnight to 1:30 PM and Saturday from midnight to 6:00 AM.
6.2 Any remote order placed on a business day before midnight can be shipped the first following business day, according to the customer's wishes. Sundays and public holidays are considered non-business days.
In the event of non-compliance with the scheduled shipping date, the order will not be canceled. The seller will inform the customer of this delay by phone or email. In the event of a shipping delay exceeding 2 days, the customer may decide to cancel their order and must inform the seller in writing as soon as possible. In the event that the order has not yet been shipped upon receipt of the customer's cancellation notice, the delivery will then be blocked, and the customer will be refunded any amounts debited within 14 days following receipt of said cancellation notice. In the event that the order has already been shipped, the customer may refuse the package, with return costs borne by the seller.
6.3 For any delivery by transport, the seller ships the products via a carrier of their choice to the delivery address mentioned by the customer when ordering, provided that this address is real and accessible. It is up to the customer to indicate any access specifics when ordering (elevator, access code, pedestrian zone, etc.). The information provided by the customer when placing the order (notably name and delivery address) is binding on them.
The transport times mentioned on the website and during order validation are indicative and without guarantee. In the event of a delivery delay, the customer must inform the seller by email at info@ledelas.fr as soon as possible from the date the products should have been delivered, to allow the seller to initiate an investigation with the mandated carrier. Delivery delays, whatever their cause, magnitude, and consequences, can under no circumstances allow the customer (regardless of the products involved) to unilaterally deduct an indemnity or penalties from the price of the products without LE DELAS's written consent.
6.4 Upon receipt of the ordered products, the customer signs the carrier's delivery note serving as proof of actual delivery of the order.
It is the Customer's responsibility to verify the conformity of the products delivered upon receipt and, in the case of missing or damaged products or delivery anomalies (torn, open packaging, missing or damaged products, incorrect reference, storage temperature issues, etc.), to make all necessary reservations on the carrier's delivery note.
In the case of non-compliant products, in addition to claims made to the carrier in accordance with legal requirements, the customer must state in writing to LE DELAS any reservations or refusal of products, specifying the reasons and recalling the exact references of the products concerned, within 24 hours following receipt of the products. Failing to complete these formalities, no claim for defects reasonably detectable upon delivery will be valid.
For any claim, it will be up to the customer, for it to be considered, to provide any justification regarding the reality of the damages, shortages, defects, or non-conformities declared, in particular by providing LE DELAS with any necessary information on the BBD (Best Before Date) or UBD (Use By Date), batch numbers of the products concerned, any product traceability elements, and to allow LE DELAS, its carrier, or any other person mandated by them, every facility to proceed with their observation.
7.1 LE DELAS retains ownership of the sold products until full payment of their price, including principal, interests, and accessories, the mere handover of a draft or a document creating an obligation to pay does not constitute a payment. Payment will be deemed made upon actual receipt of the price.
The customer is authorized, in the normal course of operating their business, to resell the products purchased from LE DELAS; in the event of resale, they then assign to LE DELAS all claims arising in their favor upon resale to the third-party purchaser.
In the event of default of payment of an installment by the customer, LE DELAS, without losing any of its other rights, may demand, by registered letter with acknowledgment of receipt, the return of the goods at the customer's expense and risk. LE DELAS may unilaterally and immediately arrange for an inventory of the unpaid goods held by the customer. Products in stock are presumed to be those that are unpaid.
7.2 For in-store sales, the transfer of risks takes place upon payment of the products by the customer at checkout.
For sales online, by email, or by phone, the transfer of risks occurs as soon as the products are loaded by the customer at the drive-through service, or upon making the products available at the LE DELAS loading dock in the case of delivery by transport, as the products are sold Ex Works (Rungis loading dock). The risks of loss or deterioration of the products during loading, transport, and final delivery to the customer are fully borne by the customer, regardless of whether the transport is organized by LE DELAS.
The customer will be held responsible for any destruction, loss, or deterioration of the products, and for any damage caused by the products, which may occur after the products have been made available to the carrier and in particular during storage, handling, or transport operations up to the customer's delivery location.
The customer must, upon any request from LE DELAS, prove that they have taken out, for goods they do not hold as owners, an insurance policy on behalf of whom it may concern guaranteeing the risks of civil liability, fire, explosion, theft, and generally against all risks that the products may run and/or cause from the moment they are made available.
The photographs appearing on the Internet illustrating the products offered for sale by LE DELAS are not contractually binding.
LE DELAS guarantees (up to the BBD or UBD for products bearing such a date) that the delivered products fully conform to the characteristics/qualities described on its website, catalogs, commercial offers, packaging, and labeling, and that they have been grown, processed, manufactured, packaged, labeled, stored, and preserved in strict compliance with French and European laws, regulations, and standards. The products sold by LE DELAS are guaranteed against hidden defects making the products unfit for their intended use.
It will be up to the customer, for their claim to be considered, regardless of its reason and basis, to provide all justifications and leave all facilities to LE DELAS to note the non-conformities or hidden defects.
Any warranty, contractual or legal, is strictly excluded and LE DELAS's liability can under no circumstances be engaged, after unpacking, processing, repackaging, or more generally after any kind of modification by the customer or a third party (notably through incorporation or mixing with another product) of the delivered products. Preserving the intrinsic quality of the products is subject to strict compliance with the storage conditions indicated on the packaging labels. Any warranty, contractual or legal, is also excluded in the event of product defects resulting from use or resale not conforming to the conditions of use of this product (for example, in the case of consumption or resale of the product beyond the UBD or BBD), non-observance of the product storage conditions, or non-conformity with standards other than French and European regulations, the customer alone assuming the responsibility to ensure the conformity of the products sold by LE DELAS with any regulations applicable in the territories where they intend to directly or indirectly market the purchased products.
The customer is solely responsible for the choice of products. It is solely up to the customer to verify that the products and their packaging are suitable for the use they intend to make of them, in particular for the manufacture of intermediate products or finished products, as LE DELAS assumes no advisory obligation in this regard.
In the event of a shortage, damage, apparent defect, or non-conformity of the delivered products entirely attributable to the seller, the latter undertakes to refund the price of the paid products or replace them at its own expense as soon as possible. This compensation excludes any other compensation such as a claim for penalties, price reduction, or damages.
In the event of a hidden defect, claims will be subject to compliance with the legal conditions of the French Civil Code applicable to the warranty against hidden defects. However, professional customers of the same specialty as LE DELAS must address their claim to LE DELAS by email within a maximum of 2 business days from the discovery of the defect. Beyond this period, no claim will be admitted. Furthermore, the compensation due to a professional customer of the same specialty as LE DELAS is limited to the replacement of the products or the cancellation of the order, excluding any damages or price reduction.
LE DELAS can in no case be held liable for compensation for indirect damages such as, in particular, loss of operation, loss of customers, or damage to brand image, regardless of the reason or basis of the claim.
LE DELAS cannot be held liable, and the customer cannot claim any compensation for this fact, in the event of total or partial non-performance of its contractual obligations if this is due to a case of force majeure within the meaning of Article 1218 of the Civil Code, such as strikes or other social movements, delivery failures by suppliers or subcontractors, bad weather, natural disasters, terrorist attacks, etc.
For any questions or difficulties, the customer can contact customer service by phone at +33 1 45 12 38 00 (from Sunday 10 PM to Saturday 4 AM) or by email at the following address: info@ledelas.fr.
These general terms and conditions of sale as well as all relations between LE DELAS and the customer are subject to French law, which is solely applicable.
In the event of a disagreement or dispute between LE DELAS and a customer regarding the validity, interpretation, and execution of these general terms and conditions of sale, as well as any disagreement or dispute relating to an order of products from LE DELAS or its consequences, exclusive jurisdiction is granted to the Commercial Court of CRETEIL, notwithstanding a plurality of defendants or the introduction of third parties.
LE DELAS is responsible for the processing of personal data, domiciled at the LE DELAS head office mentioned in Article 1 hereof, and can be reached in writing at the company's head office address, by phone at +33 1 45 12 38 38, or by email at the following address: info@ledelas.fr
The personal information provided is recorded by the seller in a computerized file. All information collected by the LE DELAS website from the customer is subject to computerized processing intended for handling online orders and subsequent contractual obligations, such as warranties. Customer orders are also archived in a computerized file.
The personal data that the customer may communicate to LE DELAS will only be used for the following purposes: processing their order, distributing commercial information regarding LE DELAS, customer relationship management, or commercial prospecting. The retention period for personal data is set at 5 years from the end of the commercial relationship, unless a longer retention period is authorized or imposed under a legal or regulatory obligation.
Access to the customer's personal data is strictly limited to the seller's staff and, where applicable, to its subcontractors or carriers, who may only use this data in accordance with the seller's contractual provisions and applicable legislation. Apart from these third parties, the seller undertakes not to sell, rent, assign, or give access to the customer's data to third parties without the latter's prior consent, unless compelled to do so for a legitimate reason (legal obligation, fight against fraud or abuse, exercise of defense rights, etc.).
The customer has a right of access, rectification, or erasure of their personal data, which can be exercised with the data controller mentioned above. They also have the right to request a restriction on the processing of their personal data or to object to the processing of their personal data, as well as the right to data portability. Any request in this regard must be made in writing to the LE DELAS data controller, accompanied by valid proof of identity. The customer also has the option to file a complaint with the CNIL on the website www.cnil.fr or by mail to the address: CNIL – 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07, if they believe that the protection of their personal data has not been ensured by the LE DELAS data controller.
LE DELAS implements means to ensure the security of the files created from the nominative data collected on the Site. However, LE DELAS does not control the risks associated with the functioning of the Internet and draws the attention of internet users to the existence of possible risks in terms of confidentiality of the data transiting through this network and declines all responsibility attached to this risk.
As a producer and marketer of packaged food products, and in accordance with Article L541-10-2 of the Environmental Code, Le Delas is subject to Extended Producer Responsibility (EPR). To provide and contribute to the management of waste resulting from its activity, Le Delas has chosen CITEO as the state-approved eco-organization to carry out all waste collection, depollution, and recovery operations in compliance with regulatory requirements. By joining an eco-organization, Le Delas participates in the collective effort and in the statistics of waste collection and treatment in France, for which the Member State is responsible to the European Union.
Below is the list of unique identifiers for each of the EPR-subjected sectors related to our activity:
Household packaging (and graphic papers): FR417238_01MYLI
Professional packaging: FR417238_02KJGA